My air conditioner isn’t doing anything after turning it on. What should I do?
No need to worry, it’s normal. Wait a couple of minutes and it should start up.
The power has recently gone out and my units isn’t working, what should I do?
If the outdoor unit is easily accessible, find the power switch (big white switch) and turn the unit off for a couple of minutes. This resets the unit.
My heat pump is blowing out cold air even though the temperature is high. Is something wrong?
Make sure your heat pump is on your preferred setting. Normally when this issue happens, the remote is set to the Automatic function. On your remote display, it’ll be an A with arrows framing it. Change it to the heating setting by pushing the mode button until it reaches the sunshine icon (heating function). Wait a few minutes for this function to kick in.
My heat pump is flashing a green light at me. What does this mean?
This is a communication error between the inside and outside unit. Try resetting the unit (turn the outdoor unit off and then on). If the inside unit is still flashing a green light, give us a call.
My air conditioner isn’t responding to the remote, what should I do?
Slide off the cover (it usually comes all the way off) to expose the batteries. Try replacing the batteries with new ones and replace the cover. (Typically, 2x AAA batteries)
My air conditioner remote display isn’t very clear. What does this mean?
The batteries are running low. Slide the cover off and replace the batteries. The estimated lifespan for batteries is roughly a year.
My air conditioner keeps turning on and off by itself. Why is it doing this?
The most common cause of this is due to the timer function being set. The first option is to check your remote for a timer off button, or simply remove the batteries and put them back in. This resets the entire remote.
How often should I get my heat pump serviced/maintained?
We recommend an annual to bi-annual maintenance to ensure the unit is working as efficiently as it should be.
How often should I clean the filters in my air conditioner?
We recommend cleaning the air filters every 2 weeks. Wash the filters with water or clean them with a vacuum cleaner. (See the manual for details.)
My outdoor unit is leaking water. Should I be concerned?
A little bit of water is normal. If it is pooling or you think that it is excessive, give us a call and we can schedule a convenient time for a serviceman to have a look.
My indoor unit is leaking water. Should I be concerned?
This isn’t normal. Please contact us and we will arrange for a technician to come have a look.